SHIPPING & DELIVERY
RETURNS & REPLACEMENTS
When returning a gift, a Madison Island Anytime Anyplace Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Madison Island or affiliate store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an Anytime Anyplace Gift Card.
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
All cosmetic and bath items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for the processing of your return.